1 Year Quality and Satisfaction Guarantee.
All purchases you make with Products From New Zealand are covered by our 1 year (365 days) hassle-free money back quality guarantee.
In the unlikely event that you are unsatisfied with the quality of your product, within 365 days of placing your order, you may return it for a complete refund, and of course, you get to keep the special mystery gift(s) we sent with the order.
When we have received the returned item, we will refund the cost of the item, less the freight and handling charges, on your credit card, or issue you with a gift certificate to the same value - your choice. You can then reorder another item (different color etc) you require and your order will be processed as usual. Click here to read our Returns Policy.
Unless the product description states otherwise, all our products are new. They are hand picked to the highest quality standards.
When you purchase a product from us, you obtain free insurance. In the unlikely event that your item arrives damaged or is lost, simply let us know, and we will either replace it (if a replacement is available) or issue a refund - the choice is yours.
Fair Trading Act or the Consumer Guarantees Act.
New Zealand has some of the most rigorous standards and Government enforced acts to ensure the purchasing public get what they thought they were purchasing. All of our products comply and typically exceed these standards.
- The Fair Trading Act
- The Commerce Act
- The Consumers Guarantee Act
- The Sale of Goods Act
In summary these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price, or a replacement of the item in question. Please note the definition, as it does not allow the customer to demand a refund or replacement because they have changed their mind or do not like the item.
Note: It is very difficult to display the exact colors of a
product on a computer screen, as everybody's settings are different.
We try and describe the colour / texture of all products that this is relevant for, to give you the best picture in your mind of what you are getting. Therefore, we take no responsibility for your dissatisfaction in receiving an item from us that is a slightly different shade from what you saw on your screen.
Please remember that the majority of these products are handmade to our specifications (to very high standards), and can vary slightly in someway from the one shown in our online catalog. This is what makes your gift or product so unique to the receiver of it! Please email us if you want to discuss this further. Thank you.
Products From New Zealand.com is an approved member of the Store Group. Their mission is to provide us with the capabilities to produce better service & value for you our customer.
Toy Safety Standards.
All our toys conform to Product Safety Standards (Children's Toys) enforced by the Ministry of Consumer Affairs here in New Zealand. However these standards may vary from the safety standards applicable in other countries. If you are interested in obtaining information regarding toy safety standards in New Zealand, please email us.
All our products are designed here in New Zealand. They are sourced from the "best of the best". I have hand-picked each artist product(s), personally examined, tested and used every item. This ensures each item both meets my own extremely high standards, and also meets or exceeds my customers expectations through ongoing customer feedback.
Any items that do not meet my rigorous quality standards are not listed and are rejected immediately. Any item that was sold, and I found a flaw or the item proved to be substandard in some way, I would have no hesitation to withdraw the item from sale. I would recall and either replace the item, or give the customer their money back.
Our manufacturing guidelines and ISO Quality Standards mean we reject over 50% of the many artists and manufacturers that approach us with their wares. We typically only sell a small section of the entire range, or politely refused to sell any of them at all.
We have a number of items that are custom made to our specifications and design to create industry benchmarks and quality standards. Many items exceed all similar, inferior/cheaper products available in the market. We are not interested in returned goods due to faulty workmanship or lack of attention to detail.
Due to the demand from customers some of our NZ based designers have outgrown their manufacturing premises and are now getting some of their products made under strict quality control standards in China. If this is the case, the description about that individual item will have a note saying that it is designed in NZ, made in China. Please note quality will NOT be compromised! We still individually check all items before sending them to you, and of course unconditionally guarantee them for 1 year (365 days) and as usual, will personally contact you 30 days before the warranty expires to check you are 100% happy with your purchase. So, purchase with confidence from Products From New Zealand knowing you are getting a Kiwi (New Zealand) designed gift that may be lovingly made in China to our very high quality standard. If you have any questions about this, please contact Products From New Zealand.com's Customer Service Dept by clicking here. Regardless of whether made in NZ or China, we have a blanket, 1 year (365 days) hassle-free money back quality guarantee on all of the items we sell, however, we are open to any reasonable claim beyond this time period.
For example bone carvings. These are so superior to the standard "souvenir range" available tourist shops here in New Zealand, that I have no hesitation in giving them a lifetime warranty. Many other product groups fall into this category: tapestry/wooden items/knitwear etc..
Items are generally handmade, with extreme care and typically, lots of love and affection is put into making that item.
The brands we sell are becoming internationally recognised and sought after in ever increasing circles of "people in the know".
Products From New Zealand.com is proud to offer these items to you, for your lifetime enjoyment.
For unedited customer feedback on the products they purchase from us, please click here.
Our motto is: "We aim to exceed your expectations." This is reflected in the quality of the products we sell, and also in our own integrity and ethical standing.
Please do not hesitate to contact us for further information.