Customer Opinions

First Prize

"With so many Gift and Craft Shops to choose from, how will you benefit by purchasing from Products From New Zealand.com?"

We can promise you that:

  • Your dealings with Products From New Zealand.com will always be friendly, courteous and efficient - we pride ourselves on it !!!
  • The items you purchase from Products From New Zealand.com are unique and interesting, made in limited quantity, to an extremely high standard, typically handmade, and often signed by the artist...
  • You will get an Email confirmation giving all transaction details, immediately after you place your order with us.
  • You have the ability to track the progress of the order (online on our site) from placement to shipment.
  • You will get an Email sent to you when your goods are sent from our warehouse.
  • You will get an Email sent to you before your warranty expires to make sure that all is OK.
  • You will get a mystery gift with every order, as a special thank you from us to you....

Pages and pages of Real testimonials from Actual Customers throughout the world

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"I love everything about this place. I’ve been buying products from them for years, and am always impressed with the array of goods, the shipping, and the pricing. I live in the United States, so buying goods from overseas is always a question mark, whether the package will ever arrive and what shape it will be in. I’ve only had great experiences with Products From New Zealand. I’ve bought food, gifts, lotions, toys, Christmas decorations, you name it. In every case, the items arrived carefully packed and arrived promptly. I appreciate the efficiency. And, as an American, I really appreciate the New Zealand touches: the friendliness of the staff whenever I had questions, and I like things such as the followup emails to make sure everything was satisfactory. These people are great. So thanks and kia ora! "
Tim G, Los Angeles


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"I love everything about this place. I have been buying products from them for years, and am always impressed with the array of goods, the shipping, and the pricing. I live in the United States, so buying goods from overseas is always a question mark, whether the package will ever arrive and what shape it will be in. I’ve only had great experiences with Products From New Zealand. I’ve bought food, gifts, lotions, toys, Christmas decorations, you name it. In every case, the items arrived carefully packed and arrived promptly. I appreciate the efficiency. And, as an American, I really appreciate the New Zealand touches: the friendliness of the staff whenever I had questions, and I like things such as the followup emails to make sure everything was satisfactory. These people are great. So thanks and kia ora! "
Tim G, Los Angeles


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"Hi Mathew. Thank you for the email. My son and daughter in law, both Kiwis, live in Sydney. I sent the package for my son's birthday. They were very chuffed to have something from 'home' and eked out the good Kiwi food for some time, relishing every munch :) I will have to do this again for my other boy who lives in Melbourne. Please quote this email as a testimonial to your very good service and patriotic endeavour!"
Tony, New Zealand


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" I love this company and feel very lucky to have found it. The selection of products is great, they are amazingly efficient, and they really seem to care about their customers. I recently went on holiday in New Zealand, and had a great time. I brought back some gifts for friends and family, including soaps, lotions, health products, sweets and biscuits. The gifts were such a hit with the recipients that I wished I had bought more. So I searched the web and found ProductsFromNZ.com. Amazing! They had everything I wanted and more. My order arrived right on time, and everything was very carefully wrapped, to ensure safe shipment from New Zealand to California. I am beyond pleased and will be ordering from them again in the future. Tim, United States"
Tim, United States


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"Hi Matt, My order arrived safely, well packed and protected and quicker than orders I had placed the same day for delivery from my own country!!! I would most certainly deal with your company again although we are at different ends of the globe and I had no hesitation buying from you for the first time despite the miles between us. I particularly thought the small hand written note enclosed with my order was a lovely personal touch and I have made good use of the free NZ zip pull sent with my order as I am always losing the ends off mine!! In fact it has made my daughter in law very jealous as she is from New Zealand and she loves it but I am determined not to part with it!! I know that when she opens the gifts I bought for her from your company she will be absolutely delighted with them and they will hopefully take her mind off my zip pull!! Anyone thinking about dealing with your company need have no concerns whatsoever as your customer service cannot be faulted and you have certainly set the highest of standards for others to look up to. My best wishes to you for your continued future success. "
Anita, United Kingdom


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"Hi Matt.... I would like to thank you personally, for your exceptional service. I am always a little hesitant, maybe dubious even, about ordering products over the net. Things definitely look different on a screen to what they may actually be when you receive them. All of your products looked good, but I must admit, I was concerned with what the quality would be. I was absolutely delighted when I received my parcel...rather promptly I must say.... Your customer service is second to none. I had updates, every step of the way, even after I received my parcel, to ensure that I was happy. What made me smile? A lovely handwritten card, to say thankyou.....inside my parcel :-) What else made me smile? Seeing my children smile. Everything I ordered, exceeded my expectations....excellent quality. I would happily recommend "Products from New Zealand" to anyone looking to order online. I wish to thank you once more."
Vicki, Australia


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"...our family from Europe could get a small taste of what a a New Zealand Christmas is like!
(Thanks Kristina, and sorry for the late reply. Yes- we received the gifts all in good condition and everything was all ok!)
We ordered some New Zealand themed Christmas decorations for some family in Europe. We decided to break with the traditional wintery images and wintery type decorations and we gave New Zealand beach/summer themed ornaments. We were very pleasantly surprised when we first got them- the picture of the Kiwi lying on the beach with Rangitoto in the background was very unique and they were themselves very well made and quite beautiful! They also went down a treat and were immediately hung with pride of place on the Christmas tree and with the snow falling outside, our family from Europe could get a small taste of what a a New Zealand Christmas is like! Thanks a lot guys! "

Jason & Marta, NZ


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"It did, indeed, exceed my expectations.
Received my order the other day. It did, indeed, exceed my expectations. Thank you. "

Linda, USA


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"My orders always arrive in perfect condition.
Hi Kristina, I just wanted to thank you for your excellent customer service. My orders always arrive in perfect condition. I love the goodies. I also appreciate your handwritten note - you go above and beyond, and I like that. My family and I will be back home visiting NZ in Feb/Mar and I am hoping to visit your shop and say Hi. Thank You again, "

Jacob, USA


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"Will be ordering more in 2011.
Kristina, Goods arrived spot on and great service. Will be ordering more in 2011. Kind Regards and have a safe and enjoyable Christmas & New Year. "

Jill, Australia


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"...but the hand cream seems to have done the trick.
Thank you for your message. Yes, the parcel arrived intact and correct. I bought some of the hand cream when we were visiting New Zealand at the beginning of the year, and found it very good. I had a small persistent infection on one finger, which was very difficult to clear up, but the hand cream seems to have done the trick. Thank you. "

Garry, Australia


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"Great product. Great service. Thank you for making his year!
Thank you, ProductsFromNewZealand! For the first time in my eight year marriage I was able to buy my husband his favorite Chocolate Bar, not sold in the US of course. This search has taken me years - literally, and when it came to a special birthday, there you were with the product I wanted and a reasonable price. We were taking a holiday for his birthday, so I even needed to ship the product away from my home address. Everything worked beautifully. The package was there waiting for us with the chocolate in perfect unbroken, unmelted condition. Great product. Great service. Thank you for making his year! "

Mandy, USA


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"All were in tact.
Hello Kristina, Yes, thank you I have received the CD's. All were in tact. Have a great Christmas and a prosperous New Year. Regards, "

Pauleen, NZ


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"I was really pleased with the service I received and found your web site easy to use.
Hi Kristina, In reply to your enquiry, my parcel arrived safe and in good order. I was actually surprized how quickly it arrived after placing the order, as I had recently been in New Zealand on holiday and the postcards I sent home to Australia took longer to arrive than my parcel did.
It was on my holiday that I bought a cute cuddly little toy lamb for my grandaughter. She became instantly attached to it and insists that it go everywhere with her. Her mother was so worried about what would happen if she were to lose it that I tried to contact the shop I had purchased it from to enquire about purchasing another as 'back up'. I also searched the web using the product name on the lambs label and found one on your web site and thank goodness I did, as I still haven't had a reply from the original shop.
I was really pleased with the service I received and found your web site easy to use. I would not hesitate in ordering from you again and indeed have your site listed in my 'Favourites' folder. Many thanks, "

Linda, Australia


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"I am looking forward to the big smile on my son’s face when he opens his favourite candy...
The parcel arrived in excellent condition and in a very timely manner. I am looking forward to the big smile on my son’s face when he opens his favourite candy from New Zealand. Thanks again "

Bernice, Canada


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"...arrived promptly and accurately, in less than one week.
An Aussie friend living in the US turned me on to a Maggi product that cannot be bought here in the States. We've both looked everywhere for it. I found it on your website. Before I ordered I sent an email to ask a question about how long it would take for the order to be fulfilled and got a reply back within 24 hours. When I finally did order it arrived promptly and accurately, in less than one week. Fantastic customer service! Thank you! "

Mary, USA


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"Delighted with everything
Everything has arrived safely, thank you. Delighted with everything. "

Anna, Malta


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"...Perfect...
Kristina, Calander arrived --Perfect-- Happy Christmas to You and Yours. "

Joe, Ireland


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"...you were able to have a new pair of earrings made to my specification.
A treasured souvenir from a trip to NZ 10 years ago was a pair of Koru design bone earrings. When I lost one I was really unhappy. When I found your site, there was nothing quite like what I had lost but you were able to have a new pair of earrings made to my specification. I am delighted with my new earrings. "

Sherry, USA


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"...great to have a touch of home here in the UAE!
Hello Kristina, Just a note to say thanks and let you know my NZ calendars arrived safely, great to have a touch of home here in the UAE! Kind regards, "

Lawrence, United Arab Emirates


Click below to read more testimonials from satisfied Products From New Zealand.com customers who live all around the world...

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We could pretend to you that we never have problems, errors or delays, but that isn't possible (and certainly not true) when you do the very large volume of sales that we do.

We have shipped to many customers and so even with our less than 1% error/dissatisfaction rate it still means that we have had problems/errors, and we have not always met every expectation.

We care, and when a problem does occur, we immediately do whatever is needed to correct the situation.

Please contact us if you have any problems whatsoever with our items, the service we give you, or anything that nags or niggles you about us. We want to improve, and aim to always exceed your expectations.

Matthew Kershaw, Director, Products From New Zealand.com Ltd



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Crimson Kowhai Soap Bar 200gms - Pacifica Skincare

Crimson Kowhai Soap Bar 200gms - Pacifica Skincare

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All Blacks Children Sports Socks - 2 pack

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Adult Hats, Caps and Beanies from New Zealand Click for further details

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